Frequently Asked Questions (FAQs)

Welcome to the Icefly Help Center. Below you’ll find answers to the most common questions about our products, orders, shipping, and policies.

❄️ Product Information

Q: What type of products does Icefly sell?
A: We specialize in high-quality ice makers designed for home, office, and small business use.

Q: Do your ice makers come with a warranty?
A: Yes, all Icefly ice makers come with a manufacturer’s warranty. Warranty coverage details are included in your product manual.

Q: How do I clean and maintain my ice maker?
A: We recommend regular cleaning using warm water and mild detergent. Always follow the cleaning instructions in your product manual to ensure long-lasting performance.

📦 Orders & Payments

Q: What payment methods do you accept?
A: We currently accept PayPal for secure and convenient payments.

Q: Can I cancel or change my order after placing it?
A: Yes, you may cancel or modify your order within 24 hours of purchase. Once the order has been processed or shipped, it cannot be changed.

Q: How can I track my order?
A: After your order ships, you will receive a tracking number via email to monitor your delivery status.

🚚 Shipping & Delivery

Q: Do you ship internationally?
A: At this time, we only ship within the United States.

Q: How long does shipping take?
A: Standard shipping usually takes 3–7 business days, while expedited shipping (available at extra cost) arrives within 2–3 business days.

Q: What if my package is lost or damaged?
A: Please contact us at contact@icefly.shop within 7 days of delivery. Provide your order number and photos (if damaged). We’ll assist with a replacement or refund.

🔄 Returns & Refunds

Q: What is your return policy?
A: You may return your ice maker within 30 days of delivery if it is unused, undamaged, and in its original packaging.

Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the product is defective or incorrectly shipped.

Q: How long does it take to get a refund?
A: Refunds are typically processed within 7–10 business days after we receive and inspect the returned product.

📞 Customer Support

Q: How can I contact Icefly?
A: You can reach us through:

• Email: contact@icefly.shop
• Phone: +1 (843) 555-7392 (Mon–Fri, 9:00 AM – 6:00 PM EST)
• Address: 37 Riverdale Drive, Charleston, South Carolina 29407, United States

Q: How quickly will I receive a response?
A: Our support team typically responds within 24–48 business hours.